Frequently Asked Questions (FAQ)
FAQs- Products
1. What is a sugarcane juicer and how does it work?
2. What should I look for when choosing a sugarcane juicer?
Important factors include:
Intended use (home, small business, commercial)
Juice output capacity and motor power
Number of rollers or pressing mechanism
Materials (preferably food-grade stainless steel for hygiene)
Ease of cleaning and maintenance
Warranty, spare parts availability, and after-sales support
3. What causes low juice yield and how can I improve it?
Common causes and improvements:
Using dry or old cane → use fresh with higher moisture content
Worn or dirty rollers or crushing parts → clean and replace when needed
Roller gap not optimal → adjust roller spacing properly
Low motor power or inconsistent drive → ensure you have sufficient motor horsepower
4. What parts are covered under warranty and what parts are not?
Typically covered: manufacturer defects, motor malfunction under normal use. Often not covered: wear parts such as rollers, seals, belts, switches, or damage caused by misuse or neglect. Always check the warranty policy provided by the manufacturer.
5. How long can a sugarcane juicer last?
With proper maintenance, regular cleaning, and timely replacement of wear parts, a high-quality sugarcane juicer can last 5-10 years or more, depending on usage level and environment.
6. How do I clean and maintain my juicer properly?
Best practices include:
Clean all juice contact parts after each use, remove pulp and debris
Wash with warm water and mild detergent; avoid harsh chemicals
Disassemble removable parts for deeper cleaning weekly or monthly
Lubricate moving parts where applicable
Regularly check and tighten screws, bolts, and electrical components
7. Why does my machine make excessive noise or vibrate?
Possible reasons:
Loose components, bolts or screws not tightened properly
Foreign objects stuck in rollers or crushing area
Worn bearings or gears
Motor overload or imbalance
8. What safety precautions should I take when using a sugarcane juicer?
Safety tips:
Always turn off and unplug machine before cleaning or maintenance
Don’t insert hands or tools into rollers while machine is running
Use original parts and follow manufacturer guidance
Avoid using machine in wet or unsafe environments
9. Manual vs electric vs automatic sugarcane juicers — what are the differences?
Manual: operated by hand crank; good for low volume, portable use; lower cost but more labor required
Electric: powered by motor; higher output, less manual work; requires electricity and more care in maintenance
Automatic: may include automatic feeding, safety features, sometimes self-cleaning; ideal for business/commercial applications with high throughput
FAQs- Ordering & Purchase
1. What is the lead time for orders of sugarcane juice machines?
The lead time depends on model, customization (OEM/ODM), and order quantity. Typically, machines ship within 5-10 business days after order confirmation for standard models. Customized orders or large bulk orders may require longer lead time.
2. How can I place an order with Easimaker?
3. What payment methods does Easimaker accept?
Common payment methods include bank wire transfer, credit card, and other secure online payment gateways. For OEM/ODM or large orders, a deposit is usually required up front, with balance paid before shipment.
4. What are the shipping terms and delivery options?
Easimaker offers international shipping. Shipping terms depend on destination and weight/size of the machine. For standard orders, shipping cost and schedule will be confirmed at checkout or via invoice. Options may include sea freight, air freight, or courier-based delivery depending on urgency.
5. Do I need to pay import duties, taxes or customs fees?
Generally, import duties, taxes, and customs clearance fees are the buyer’s responsibility unless otherwise agreed. For certain orders, Easimaker may offer CIF or DDP terms – in which case some or all of these fees may be included. Always confirm with us prior to placing the order.
6. Can I cancel or modify my order after placing it?
Modification or cancellation is possible before the production starts. Once manufacturing has begun, changes may incur extra cost. Cancellation policies depend on agreement; deposit may be non-refundable once the machine is in production.
7. What about returns / refunds for purchased machines?
8. How do I track my order / shipping status?
After your order is confirmed and the machine is in production or ready to ship, Easimaker will provide shipment tracking info or update status via email. For large orders, regular progress updates can be provided.
Contact Easimaker
- [email protected]
- +86-18825278893
- +86-18825278893
- 601, Building 162, Zhangkeng Community Area 1, Minzhi Street, Longhua District, Shenzhen 518109, China.